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Message de pctne posté le 17-05-2016 à 08:57:36 (S | E | F)
Dans le cadre de mon oral, je dois réaliser la présentation d'une fiche de communication orale.
Pour préparer cette présentation, j'ai rédigé l'ébauche de ma présentation que voici :
"Now I am going to speak about my situation of communication. It's a situation I had observed during my work placement. The two protagonists were Mrs P and Mrs C. Mrs P was the customer and Mrs C the supplier. Mrs P received a client reminder to inform the company that it had an invoice unpaid. Ashtonished, Mrs P searched on its softxare if the bill was really unpaid. The software indicates the bill like paid. So, Mrs P decided to called the company to inform it. Mrs C answered on the phone and Mrs P explained her that she had received a client reminder but that the company have already pay. Mrs C wanted a proove of the payment and asked Mrs P to send her by mail a screen shot of the account state. Mrs P accepted and they hanged up. During the conversation, Mrs P needs to prove to Mrs C that the payment had been done. I had spotted two stakes during the conversation : an identity stake and a relationnal stake. An identity stake because Mrs P and Mrs C wanted to give a good image of her ; and an relationnal stake because they used ritual of a good communication like politenness rules, manners and presentation. Mrs C and Mrs P succeded to find a solution. Mrs P will sent aprint screen to prove the payment. Finally, the outcome of the situation was that Mrs P send a mail to Mrs C to prove the payment had been done. Then, Mrs Chaudier had answered to the mail of Mrs P to say her that everytig was ok. So, the problem was resolved"
Pourriez-vous me dire ce que vous en pensez et ce qui pourrait être à modifier s'il vous plait ?
Merci pour vos réponses.
Bonne journée à tous,
Modifié par lucile83 le 17-05-2016 09:02
Réponse: Oral/ Fiche communication de gerondif, postée le 17-05-2016 à 19:52:11 (S | E)
erreurs en bleu, correction en vert
"Now I am going to speak about my situation of communication. It's a situation I
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